Interview with Bernadette J. Duell


I’ve been in Albany now for 2 and half years and I’ve been working quite hard building the business and getting to know the community quite well and I have not have annual leave or proper holiday in 2 and half years that I’ve been here and normally I would head over to Fiji a little there there because I grew up in Sydney and because I’m now in WA I’ve decided it’s a bit further to get to Fiji and would take longer to get there l so I needed help.

I didn’t have the time to do any research on various locations on other side of the country, I knew I had some money and knew had two weeks of annual leave that have to take and I needed help. I saw your company on the Thursday and spoke to Nilla and said this is my budget, this is what I want, I want somewhere warm, I want a retreat almost … near the ocean, far away, just a bit of R & R no connections to the real world, I’m not interested in phone connections, I didn’t want that, no newspapers, no internet, no TV , and she suggested different locations for me and she suggested the “—” Resorts in Thailand and I have no idea..

I don’t really know Asia that well and It was quite novel to me and I said well I’ve never been to Thailand before..I’ve heard of you know..horror stories of Bangkok and the like. I want seamless service so basically soon as I get on that plane in Perth I want to get to my resort – no hassles at all. All of my transfers to be covered,someone to pick me up to the airport in Thailand and take me to the resort.

I didn’t have to think. I do not want to think, Oh, I wanna switch off as soon as I get on that plane..and so she suggested that and she gave me exactly..you guys gave me exactly what I need and I needed 2 weeks of just pure relaxation and pure rejuvenation just free my head and you know..get the old me back the key thing for me was she listened for what I needed and delivered I could have spent many many hours on Thursday researching various locations around the world and just sort of giving me headaches so I needed somebody who was in travel industry and trust them and say “This is what I need” and “Can you deliver it” and she sure did.

It was complete trust, I saw her on Thursday,paid for it on Friday, then flew out on Saturday..really still not sure where I was going, I have no idea whereabout in Thailand I was going..all I knew was I’ll will be taken care of as soon as I got out on that plane within Phuket and I’ll be fine when I arrive on the resort I felt comfortable with Nilla..I went to Travel with Purpose because I’m vice president of The Albany Commerce here in Albany if you guys remember and decided to go there and I’ve heard of Nilla’s reputation as well from other people in town and they said go see her, and I felt very comfortable.

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