Possibly the most difficult situation that we had to deal with was the shooting down of MH17 where we had clients on board, as I write this I get a lump in my throat, I could have walked away from the office then and there and not come back. This event affected me in ways that I cannot describe.

mh17 crash - photo from The Telegraph

(photo from The Telegraph)

In saying all this I still know that my heart is definitely with you my client, staff and the travel industry… It is an industry that can make such a difference in people’s lives. And I am grateful to be able to play my part every day.

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